Job Details
Job Location: Caliday Operations - Towson, MD
Position Type: Full Time
Salary Range: Undisclosed
Description
The Manager of Quality Assurance provides direct assistance and support to all programs as they navigate and execute the
MSDE accreditation and EXCELS process to ensure quality education programs. The Manager should maintain an awareness
of current childcare education practices and trends. The Quality Assurance Manager will partner with school educators to
identify achievement gaps, selecting curriculum to aide in narrowing these learning gaps. This position ensures the academic
environment of all Caliday programs deliver an exceptional parent, child and team experience in a way that is a positive
representation of the Caliday brand, vision, mission, and values. Additionally, program licensing oversight, guidance, and support
will be expected in this role.
Qualifications:
This position requires knowledge of concepts, practices, and procedures within the childcare field. This position requires strong
organizational and leadership skills, and excellent presentation skills. To perform this job successfully, an individual must be able
to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and
ability required.
Essential Functions:
• Ensures all programs have the necessary knowledge and understanding of MSDE EXCELS and the Accreditation processes
• Ensure school locations have the necessary training and understanding of the curriculum in Caliday
• Liaison between Director of Operations to ensure program procedures and policies are in-line with accreditation
standards.
• Support training assistance during new team member onboarding
• Ensures personal growth & development through self-education of new policies, practices, & trends
• Willingness to become well versed in licensing regulations of multiple states or municipalities
• Provides licensing support and guidance to District Directors
• Actively participates in and contributes to Company meetings
• Provides staff with feedback to increase and improve likelihood of closing learning gap, MSDE accreditation and increased
EXCELS levels through quality program implementation
• Promotes teamwork and enthusiasm; fosters commitment to Caliday mission, vision, and values
• Oversees execution of state approved accreditation process; consistently providing new & better techniques & practices in
and across all Caliday Programs
• Provide programs with monthly curriculum and materials created to bridge the school day leaning gap
• Provide programs with monthly family engagement activities (ex. Fun Day calendar, Family Spot Challenges ect.)
• Provides list of resources needed to create a consistent physical learning environment
• Identifies resources needed to open new locations within accreditation requirements
• Coordinates the ordering and delivery of supplies for new locations or to refurbish existing locations
• Performs all tasks/projects within determined budget
• Creates a culture of excellence and consistency that is focused on flawless execution
• Demonstrates accountability and initiative; identifies opportunities/goals for the company
• Managing and adhering to state regulatory mandates
• Conduct and review Licensing Standard checks with each program on a regular basis
• Active in the pursuit of MSDE or NAEYC accreditation across all programs
• Partners in all aspects of preparing a new location for operation
• Stays current on new practices in the childcare and education industries
Qualifications
Education/Experience:
• Must be Director qualified with a minimum of 2 years “in-School” management experience.
• Bachelor’s Degree in ECE or related field
• Training/ formal group presentation experience preferred
Job Specific Skills:
• Computer skills, preferably Microsoft Office
• Bi-weekly program visits
• Skill set must include, but is not limited to: conflict resolution, exceptional communication, multi-tasking, initiative, flexibility,
global vision, and strategic thinking
• Comprehensive knowledge of licensing requirements
• Ability to work a flexible schedule to meet the needs of the business
